The morning rush, New South Wales-wide
Every NSW school office knows 8am.
Between 7:30 and 9:30am, parents call the moment they realise their child is sick. One or two office staff take the hit — absences, early pick-ups, “is school on Friday?” — all at once, every single morning. Calls go to voicemail, parents get frustrated, and teachers still need to know who’s away before roll call.
NSW schools record attendance daily and follow up unexplained absences — and the bulk of that reporting still lands on the morning phone line. Yindi makes sure none of those calls are missed.
Fits your school
Works alongside the systems
NSW schools run.
NSW schools run a mix — Compass, Sentral, Edval and the department's ERN, often more than one. Yindi doesn't replace any of them. It sits in front of your phones, captures the call, and sends the absence or message to your office, ready to go into whatever you use.
In front of your phones, not inside your system
No integration project, no data migration, no IT lift. Yindi has the conversation, then hands you structured details by email and SMS. Direct write-back integrations are on our roadmap.
What Yindi handles
Every routine call, answered.
Absence reporting
Parents call, Yindi captures the student, year level, class, reason and return date, then sends it to your office by email and SMS — before the bell.
Term dates & curriculum days
Load your calendar once. “Is school on Friday?” is answered instantly, day or night, without your office touching the phone.
Early pick-ups & messages
Pick-up requests and messages for staff are logged and routed to the front office — no classroom interruptions.
Principal call screening
Routine matters go to the office, genuine urgents reach the right person, and sales calls don’t get through.
After-hours & holidays
When the office is closed, Yindi still answers — enquiries captured, emergencies routed, everything else logged for the morning.
Trust & safety
Child-safe by design. Data onshore.
Configured for adult callers
Yindi handles parents, staff and suppliers. It does not hold substantive conversations with student callers, and any welfare or safety concern is escalated immediately to your designated staff — never handled by the AI. Configured in line with Child Safe Standards.
Australian data, onshore
Your call data is stored onshore in Melbourne, with AWS Sydney backup. Yindi is Australian Privacy Act 1988 compliant, encrypts data in transit and at rest, and never sells call data or uses it to train shared models.
Common questions
NSW schools ask us.
Does Yindi work for NSW government schools?
Yes. Yindi works for NSW government, Catholic and independent schools alike. It answers the absence line and the repetitive parent calls and sends the details to your office — whatever sector you're in and whatever system you run.
Does Yindi work with Compass, Sentral, Edval or the department's ERN?
Yindi works alongside whatever your school runs. It sits in front of your phones — answering the call, capturing the absence or message, and sending it to your office ready to enter into Compass, Sentral, Edval or the department's ERN. It doesn't replace your system and there's no integration project. Direct write-back integrations are on our roadmap.
Do we need new hardware?
No. Yindi connects to your existing phone system via SIP or call forwarding — no new hardware, no IT project. We handle the setup and you choose exactly when Yindi answers.
Where is our data stored?
Onshore in Melbourne, with AWS Sydney backup. Yindi is Australian Privacy Act 1988 compliant, encrypts data in transit and at rest, and never sells your data or uses it to train shared models.
Is it child-safe?
Yindi is configured for adult callers — parents, staff, suppliers. It does not hold substantive conversations with student callers, and any welfare or safety concern is escalated immediately to your designated staff, in line with Child Safe Standards.