How Yindi handles your data.
No jargon. Here's exactly what happens to a call, which providers touch it, and where your information ends up — including the parts that run overseas.
In short
Yindi's live voice processing currently runs through a US-hosted provider (disclosed and handled under APP 8), while everything Yindi stores — recordings, transcripts and call details — is kept onshore in Australia, encrypted, and never sold or used to train shared models.
What happens to a call
Five steps, start to finish.
1 · The call comes in
A parent, staff member or customer calls your existing number. Yindi answers and discloses that it's an AI assistant and that the call may be recorded.
2 · Voice is processed
Speech is turned into text and Yindi's reply into speech by a specialist AI voice provider (ElevenLabs), currently hosted in the United States. This step is disclosed in our privacy policy and handled under APP 8.
3 · Details are captured
The absence, message or job — student name, reason, callback number, etc. — is captured as structured data and, where enabled, a recording and transcript.
4 · Stored onshore
Everything Yindi keeps is stored onshore in Melbourne, with an AWS Sydney backup, encrypted in transit and at rest.
5 · Sent to your office
The details are emailed and SMS'd to your team (or logged into CommTrak for businesses), ready to action. Welfare or emergency calls are escalated straight to a human.
Who touches your data
The key providers involved in handling a call, and where each one operates. The full list is in our privacy policy.
ElevenLabs
Voice processing (speech-to-text and text-to-speech)
AWS (Sydney)
Data storage and backup
Yindi platform (Melbourne)
Call handling, records, dashboard
How it's secured
Data is encrypted in transit and at rest. Access is limited to what's needed to run and support your service. Recordings and transcripts are retained only as long as needed and handled under your retention settings. We never sell your data or use it to train shared models.
Where Yindi draws the line
Yindi is built for adult callers. It doesn't counsel or assess students, and any welfare, safety or emergency call is escalated straight to your designated staff — never handled by the AI. See our child safety page for the detail.
For the legal view — Privacy Act 1988, the Australian Privacy Principles and call-recording consent — see our compliance page, or read the full privacy policy.
Questions about your data?
We're happy to walk your business manager or child-safety officer through exactly how it works.
Talk to us